Privacy Policy

Effective date: May 4, 2026
Last updated: May 4, 2026

Public business details

Registered operator: Индивидуальный предприниматель Ельцов Артемий Валерианович
Commercial name: Kovcheg Post
Registered address: Хвойная (с. Орто-Сай) ул., В7, Октябрьский район, Бишкек 720024, Кыргызская Республика / Hvoinaya St. B7, Orto-Sai village, Oktyabrsky district, Bishkek 720024, Kyrgyz Republic
Business phone: +996553583525
Tax ID: 22604198450100
Website: https://kovcheg-post.com/
Email: info@kovcheg-post.com

This Privacy Policy explains how Kovcheg Post (“Kovcheg Post”, “we”, “our”, “us”) collects, uses, stores, shares and protects information when users visit https://kovcheg-post.com/, use our dashboard, API, bot workflows, social publishing tools, messaging features or related services (together, the “Service”).

1. Data controller and contact

Kovcheg Post is operated under the business records of an individual entrepreneur registered in the Kyrgyz Republic. For privacy, data protection, security and deletion requests, contact: info@kovcheg-post.com.

2. Scope of this policy

This policy applies to information processed through Kovcheg Post websites, accounts, connected social accounts, API calls, webhooks, support channels and automation workflows. It does not apply to websites, platforms or services operated by third parties, including Meta, Instagram, Facebook, Threads, Telegram, Make, n8n, hosting providers or payment processors.

3. Information users provide directly

• Account information: name, email address, password or login credentials, company name, workspace name, role and preferences.
• Support communications: messages, requests, screenshots, feedback, technical details and attachments submitted to support.
• Publishing content: photos, videos, captions, hashtags, links, drafts, approval notes, scheduled times and selected target platforms.
• Billing information: plan, invoice information, tax details and payment status when paid plans are enabled. Payment card details are processed by third-party payment providers and are not stored by Kovcheg Post.

4. Information from connected platforms

When a user connects Instagram, Facebook, Threads or another supported platform through OAuth or an official authorization flow, we may receive and process data allowed by the permissions granted by the user and approved by the platform.

• Account IDs, Page IDs, profile IDs, usernames, display names and profile images.
• Permission scopes, access tokens, token status, expiration information and reconnect status.
• Page, profile or business metadata needed to display selectable publishing destinations.
• Publishing results, platform post IDs, media container IDs, error messages and delivery status.
• Comments, replies, direct messages, webhook events and related metadata only where the user enables those features and the platform grants the required permissions.

5. Information collected automatically

• IP address, browser type, operating system, device information and approximate location derived from technical data.
• Pages visited, buttons clicked, features used, timestamps and referral information.
• API request metadata, webhook logs, queue events, errors, security logs and diagnostic data.
• Cookie, session and preference data needed for login, security, language selection and website functionality.

6. Legal bases for processing

Where privacy laws require a legal basis, we process personal data based on contract performance, legitimate interests, consent and legal obligations. Contract performance covers account operation, OAuth connection, publishing, messaging, support and billing. Legitimate interests include service security, abuse prevention, debugging, analytics and product improvement. Consent may apply to optional integrations, marketing communications or cookies where required. Legal obligations may include accounting, tax, compliance and lawful requests.

7. How we use information

• Create, authenticate and manage accounts and workspaces.
• Display connected Instagram professional accounts, Facebook Pages, Threads profiles and other supported assets.
• Receive, store, queue, format, schedule and transmit user-approved content to selected platforms.
• Return publication status, platform errors, reconnect notices and webhook events.
• Process supported messages and comments when enabled by the user and allowed by platform permissions.
• Provide support, investigate technical issues and respond to user requests.
• Protect accounts, access tokens, connected assets, infrastructure and platform integrations.
• Analyze aggregate service usage and improve reliability, performance and product features.
• Comply with applicable laws, platform terms, security requirements and review obligations.

8. Automated processing

Kovcheg Post uses automated systems to receive content, validate required fields, queue jobs, format requests, call platform APIs, retry failed operations and send status updates. These automated processes are part of the core publishing workflow. Users remain responsible for reviewing content, selecting target accounts and verifying important publications. We do not use automated decision-making that produces legal effects or similarly significant effects for users.

9. Sharing and disclosure

We do not sell personal data. We may disclose information only in the following cases:

• Service providers: hosting, storage, infrastructure, email, analytics, security, support, payment and monitoring providers that help operate the Service.
• Connected platforms: selected content and metadata are transmitted to Instagram, Facebook, Threads or other platforms chosen by the user.
• Business transfers: information may be transferred if the Service is reorganized, sold, merged or transferred, subject to reasonable notice where required.
• Legal requirements: information may be disclosed to comply with law, court orders, government requests, fraud prevention, security investigations or protection of rights and safety.

10. Third-party platform responsibility

Once content is transmitted to a third-party platform, that platform processes the content under its own terms, policies and privacy rules. Kovcheg Post cannot guarantee deletion, editing, reach, visibility, moderation outcomes or account decisions made by third-party platforms.

11. International data transfers

Data may be processed in countries where our infrastructure, service providers, users or connected platforms operate. Where required by law, we use reasonable safeguards such as contractual commitments, access controls, data minimization and technical security measures.

12. Security measures

• Encrypted transport using HTTPS/TLS.
• Restricted access to production systems and connected platform credentials.
• Token storage controls and revocation when accounts are disconnected.
• Logging, monitoring and incident response procedures.
• Backups and operational controls designed to protect service continuity.

No method of online transmission or storage is completely secure. We work to protect data, but we cannot guarantee absolute security.

13. Data retention

We retain information only as long as reasonably necessary to provide the Service, maintain accounts, process publications, support users, comply with laws, resolve disputes, prevent abuse and enforce agreements. Typical retention periods depend on account status, legal requirements and feature use.

• Account data: while the account is active and for a limited period after closure.
• Access tokens: until the account is disconnected, permission expires or deletion is requested.
• User content and drafts: until deleted by the user, account closure or expiration of operational retention.
• Publication logs and technical logs: retained for support, security and audit needs, then deleted or anonymized.
• Billing records: retained as required by tax, accounting and legal obligations.

14. Cookies and similar technologies

We may use cookies and similar technologies for login sessions, security, preferences, language selection, analytics and service improvement. Essential cookies are required for the website and account functionality. If non-essential analytics or marketing cookies are enabled, users will be provided with controls where required by law.

15. User rights

Depending on location and applicable law, users may have rights to access, correct, delete, restrict, object to processing, withdraw consent, receive a copy of data or lodge a complaint with a supervisory authority. To exercise rights, contact info@kovcheg-post.com. We may request information to verify identity and account ownership.

16. Meta data and access revocation

Users may revoke Kovcheg Post access to Instagram, Facebook and Threads data by disconnecting accounts in Kovcheg Post settings when available or by removing app access in Meta account settings. After revocation, we stop new actions for the disconnected asset and delete stored access tokens unless retention is required for security, legal or audit reasons.

17. Data deletion requests

Deletion instructions are available at User Data Deletion Instructions. Users may also contact info@kovcheg-post.com with the subject “Delete my Kovcheg Post data”.

18. Children’s privacy

The Service is intended for business users and is not directed to children. We do not knowingly collect personal data from children. If we learn that a child has provided data without appropriate authorization, we will delete it where required.

19. Changes to this Privacy Policy

We may update this Privacy Policy as the Service, laws, platform requirements or business operations change. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Service after changes means the updated policy applies.

20. Contact us

For privacy questions, access requests, deletion requests or security concerns, contact: info@kovcheg-post.com.